Refund policy

At Habib Sultan, we strive to provide our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:

1.  Returns
   - Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the purchase date.
   - Non-Returnable Items: Gift cards and personalized/customized perfumes are non-returnable.
2.  Refund Process
   - Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   - Approval: If your return is approved, we will process a refund to your original method of payment within 7-10 business days. The timing may vary depending on your card issuer's policies.
3.  Exchanges
   - Damaged/Defective Items: If you receive a damaged or defective item, please contact us immediately at [customer service email] with details and photos of the product. We will arrange for an exchange at no additional cost to you.
   - Exchanging Products: If you wish to exchange a product for a different scent, you will need to return the original item and place a new order for the desired product.
4.  Shipping Costs
   - Return Shipping: Customers are responsible for paying the shipping costs for returning items, unless the return is due to our error (e.g., wrong or defective product).
   - Non-Refundable Shipping Fees: Original shipping fees are non-refundable.
5.  How to Initiate a Return
   - Contact Us: To initiate a return, please contact our customer service team with your order number and details about the product you wish to return.
   - Return Authorization: We will provide you with a return authorization and instructions on how and where to send your return.
6. Lost or Stolen Packages
   - Responsibility: Habib Sultan is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
7. If the product is not the same as shown or ordered,  the company is liable to refund the product amount. The customer can claim a refund within two working days of the delivery of the product

We value your business and are committed to ensuring your satisfaction with our products. Thank you for choosing Habib Sultan.